Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the website and services provided by DoubleWiews ("DoubleWiews," "we," "our," or "us"), a digital marketing and web development agency based in Hyderabad, Telangana, India. By accessing our website, engaging our services, signing a proposal, or making a payment to us, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or engage our services.

2. Services Provided

DoubleWiews provides digital marketing and web development services, which may include, but are not limited to:

• Website design and development
• Search Engine Optimization (SEO)
• Social media marketing and management
• Pay-per-click (PPC) and paid advertising campaigns
• Branding, graphic design, and content creation
• Email marketing and marketing automation
• Web hosting, maintenance, and technical support

The specific scope, deliverables, timelines, and fees for any engagement will be outlined in a separate proposal, quotation, or Statement of Work ("SOW") agreed upon by both parties. In the event of a conflict between these Terms and a signed SOW, the SOW shall prevail with respect to the specific project it governs.

3. Client Responsibilities

To enable us to deliver services effectively and on time, you agree to:

• Provide accurate, complete, and timely information, content, assets, and access credentials required for the project.
• Designate a primary point of contact authorized to make decisions and provide approvals on your behalf.
• Review and respond to deliverables, drafts, and requests for feedback within a reasonable timeframe (typically 3-5 business days, unless otherwise agreed).
• Ensure that any content, materials, trademarks, or third-party assets you provide do not infringe upon the intellectual property or other rights of any third party.
• Make payments in accordance with the agreed payment schedule.

Delays caused by the Client in providing feedback, content, or approvals may result in corresponding delays to project timelines, for which DoubleWiews shall not be held responsible.

4. Payment Terms

• Unless otherwise agreed in writing, projects require an upfront deposit (typically 50% of the total project fee) before work commences, with the remaining balance due upon completion or per milestones specified in the SOW.
• Recurring services (such as SEO, social media management, or paid advertising) are billed on a monthly basis in advance, unless otherwise specified.
• All fees are exclusive of applicable taxes (including GST), which will be added to invoices as required by Indian law.
• Invoices are due within 7 days of receipt unless otherwise stated. Late payments may attract interest at 1.5% per month on the overdue amount and may result in suspension of services.
• Third-party costs (domain registration, hosting, paid ad spend, licensed plugins/themes, stock imagery, etc.) are billed separately or passed through at cost, unless included in the agreed scope.
• All payments are non-refundable once work has commenced, except as otherwise agreed in writing or required by law.

5. Intellectual Property

Pre-payment: All designs, code, content, and other deliverables created by DoubleWiews during the course of a project remain the exclusive property of DoubleWiews until full and final payment has been received.

Post-payment: Upon receipt of full payment, ownership of the final approved deliverables (excluding any third-party assets, licensed tools, stock content, or pre-existing DoubleWiews proprietary frameworks, templates, and code libraries) transfers to the Client. DoubleWiews retains the right to use non-confidential aspects of the completed work in its portfolio, case studies, and marketing materials, unless otherwise agreed in writing.

Any underlying tools, frameworks, proprietary methodologies, or reusable code libraries developed by DoubleWiews independently of a specific project remain the property of DoubleWiews, and a non-exclusive license to use such elements as embedded within your deliverables is granted to you.

6. Project Timelines & Revisions

Estimated timelines will be communicated at the start of each project and are dependent on the timely receipt of content, feedback, and approvals from the Client. DoubleWiews will make reasonable efforts to meet agreed deadlines but shall not be liable for delays arising from factors outside its control, including Client-caused delays.

Each project typically includes a defined number of revision rounds, as specified in the applicable proposal or SOW. Additional revisions, scope changes, or new feature requests beyond the agreed scope will be treated as change requests and billed separately at our standard rates.

7. Limitation of Liability

To the maximum extent permitted by law, DoubleWiews shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with our services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising from or related to our services shall not exceed the total fees paid by the Client to DoubleWiews for the specific project giving rise to the claim in the preceding three (3) months. DoubleWiews does not guarantee specific results, rankings, traffic, or revenue outcomes from SEO, advertising, or marketing services, as these are influenced by factors beyond our control, including search engine algorithms and market conditions.

8. Termination

Either party may terminate an ongoing engagement by providing 30 days' written notice for recurring/retainer services. For fixed-scope projects, termination prior to completion will require payment for all work performed up to the date of termination, calculated on a pro-rata or milestone basis.

DoubleWiews reserves the right to suspend or terminate services immediately, without notice, in the event of non-payment, breach of these Terms, or conduct that we reasonably believe to be unlawful, abusive, or harmful to our business or reputation.

9. Confidentiality

Both parties agree to keep confidential any proprietary, sensitive, or non-public information disclosed during the course of the engagement, and to use such information solely for the purposes of fulfilling the project. This obligation shall survive the termination or completion of the engagement and does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

10. Dispute Resolution & Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute, controversy, or claim arising out of or relating to these Terms or our services shall first be addressed through good-faith negotiation between the parties. If the dispute cannot be resolved amicably within 30 days, it shall be referred to and finally resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration in Hyderabad, Telangana, India. Subject to the foregoing, the courts of Hyderabad, Telangana shall have exclusive jurisdiction over any matters not resolved through arbitration.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Any material changes will be posted on this page with an updated "Last updated" date. Continued use of our website or services after such changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: support@doublewiews.com
Phone: +91 85018 61701
Address: Hyderabad, Telangana, India