Returns & Refunds Policy

1. Overview

DoubleWiews ("we," "our," or "us") is a digital marketing and web development agency based in Hyderabad, Telangana, India. This Returns & Refunds Policy explains how refunds and cancellations are handled for our services, including web development, SEO, digital marketing, design, and related corporate printing offerings. Because most of what we deliver is custom, service-based work rather than a physical, resellable product, our refund policy differs from that of a typical retail store. Please read this policy carefully before engaging our services or making a payment.

2. General Policy on Services

Our services involve dedicated time, labor, strategy, and resources allocated specifically to your project from the moment work begins. As such, once work has commenced on a project — including but not limited to research, strategy development, design mockups, development, campaign setup, or content creation — payments made for that work are generally non-refundable. This is because the value delivered (our time, expertise, and any third-party costs incurred) cannot be "returned" once rendered.

3. Refunds Before Work Begins

If you have paid a deposit, retainer, or upfront payment and wish to cancel before any work has started on your project, you may be eligible for a refund under the following conditions:

• The cancellation request is submitted in writing within 7 calendar days of the initial payment date.
• No project kickoff call, discovery session, strategy document, design draft, or development work has yet been undertaken.
• No third-party costs (such as ad spend, domain registration, hosting, licenses, or stock assets) have already been incurred on your behalf.

Where these conditions are met, we will issue a full refund of the upfront payment, less any payment processing or transaction fees already deducted by our payment gateway.

4. Cancellations Mid-Project (Partial Refunds)

If a project is cancelled after work has already begun but before completion, we will assess the proportion of work completed to determine whether a partial refund is appropriate. Our assessment generally considers:

• Hours and resources already committed to the project.
• Milestones, deliverables, or project phases already completed and approved.
• Any third-party or out-of-pocket costs already paid on your behalf.
• Remaining scope of work not yet started.

Any eligible partial refund will be calculated as the remaining balance of your payment after deducting the value of work completed, third-party costs incurred, and a reasonable administrative fee. Partial refund requests are evaluated on a case-by-case basis and confirmed in writing before processing.

5. Corporate Printing & Physical Goods

For projects involving physical deliverables such as corporate printing (business cards, brochures, signage, and similar collateral), the following applies:

• Returns are accepted only for items that arrive defective, damaged, or materially different from the approved design proof.
• Claims for defective or damaged printed goods must be reported to us within 5 business days of delivery, along with photographic evidence of the issue.
• We do not accept returns for printed items due to change of mind, minor colour variation within standard printing tolerances, or errors in content that were approved by you in the final proof.
• Verified defective or damaged orders will be corrected via a reprint at no additional cost, or refunded, at our discretion.

6. Non-Refundable Items & Costs

The following are non-refundable under any circumstances:

• Third-party advertising spend already placed with platforms such as Google Ads, Meta Ads, or similar (once spent, ad budgets cannot be recovered from the platform).
• Domain registration, hosting fees, software licenses, or subscriptions already purchased or renewed on your behalf.
• Custom design work, content, or code that has already been delivered to and approved by you.
• Consultation fees, strategy sessions, or audits that have already taken place.
• Any project cancelled or terminated in breach of our Terms of Service.

7. How to Request a Refund

To request a refund or cancellation, please contact our support team in writing at support@doublewiews.com or call +91 85018 61701. Please include your project or invoice reference number, the payment date, and the reason for your request. Our team will review your request and respond within 3–5 business days with an outcome and, where applicable, the refund amount payable.

8. Processing Timelines

Approved refunds will be processed to the original payment method within 7–10 business days of written approval. Please note that your bank or payment provider may take additional time to reflect the refund in your account. We do not issue cash refunds; all refunds are returned via the original payment channel used at checkout.

9. Changes to This Policy

We may update this Returns & Refunds Policy from time to time to reflect changes in our services or applicable law. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Returns & Refunds Policy, please contact us at:

Email: support@doublewiews.com
Phone: +91 85018 61701
Address: Hyderabad, Telangana, India